Warranty

Overview

This Warranty Policy describes general warranty-related guidance for products purchased via https://store.zelioncricket.com. Specific warranty coverage (if applicable) may vary by product and may be communicated on the product page or invoice.

What may be covered

Where a warranty applies, it generally relates to manufacturing defects identified under normal intended use and proper care.

What is not covered

Warranty (where applicable) typically does not cover:

• Normal wear and tear.
• Damage from misuse, neglect, incorrect preparation, or impact outside intended play conditions.
• Damage from unauthorised alterations or repairs.
• Natural variations in wood grain, colour, and other characteristics of natural materials.

Reporting an issue

If you believe you have received a product with a manufacturing defect:

1. Contact us with your order ID and a clear description of the issue.
2. Share photos (and where helpful, a short video) showing the defect and the overall product condition.

We may request additional information to assess the claim.

Resolution

If a claim is accepted, we may offer (as appropriate):

• Repair, or
• Replacement, or
• Store credit / refund (where repair or replacement is not feasible).

Contact

Please reach out using the support option on the store along with your order ID for warranty-related questions.