Product Warranty

Overview

This Warranty Policy describes general warranty-related guidance for products manufactured and marketed by Zelion Cricket Private Limited ("Zelion", "Us", "We", "Our"). Specific warranty coverage, if applicable, may vary by product and are communicated below as well as on the product page.

Cricket Bats

All cricket bats manufactured and marketed by Zelion come with a 182 Days / 6 Months Limited Warranty from the date of purchase of the bat. Warranty for cricket bats is subject to the terms and conditions mentioned in Cricket Bat Warranty Policy.

We recommend customers to carefully read through and understand the terms and conditions mentioned in the Cricket Bat Warranty Policy before purchasing a cricket bat from us.

Cricket Balls

All cricket balls manufactured and marketed by Zelion are not covered by any warranty, as they are considered consumable sporting goods subject to normal wear and tear. Please understand that cricket balls continuously undergo high impact while playing, and their shapes are likely to change over by over. Cricket ball models are rated for a specific number of overs bowled, and usually do not last more than that.

If a customer receives a cricket ball with manufacturing defect, such as a detached seam, uneven core, or misshaping straight out of the box, Zelion, at its sole discretion, offers to replace defective cricket balls if reported within 7 days from the date of purchase of the ball, subject to our Return and Replacement Policy.

Protective Equipment

Protective equipments / gears like Batting Gloves, Thigh Pads, Leg Guards, Arm Guards, Chest Guards and Wicket Keeping Gloves manufactured and marketed by Zelion come with a 91 Days / 3 Months Limited Warranty from the date of purchase of the protective equipment / gear. The protective equipment mentioned above are soft leather goods and apparels, and their life depends on their usage and care.

Zelion strongly advises customers to keep their protective equipment / gears as dry as possible and avoid rough use. The protective equipment / gears should be kept away from sharp objects on and off the field.

Things covered under warranty

• Defects due to workmanship of the product, such as stitching coming out, improper sizing etc.
• Defects in the material used in the product, other than through normal wear and tear.

Things not covered under warranty

• Damages due to accident or rough use.
• Damages due to improper care or negligence.
• Normal wear and tear due to regular usage.
• Natural breakdown of colors and materials over time or due to extensive usage.
• Wear & tear of branding details over time, as branding details are not considered damage and can fade or breakdown with regular usage.
• Damages due to improper washing techniques by not following washing instructions properly.
• In case of any colored leather used in the product, the color may start to fade/bleed from it. This is a normal phenomena as it is not the natural color of the leather.

Commonly, signs of defects / damages covered under this warranty are visible on delivery, and therefore, it is recommended that the customer should instead request for product replacement as per the Returns & Exchange, as they find the defect, and do not use the product.

The final decision to warranty will be at the sole discretion of Zelion.

Warranty Claim Process

If a customer needs to claim warranty, they must do so by opening a Warranty Claim Registration through our website at zelioncricket.com/raise-warranty-claim, by filling out the claim form with all the necessary information asked including original invoice, photos / videos of the damaged product, etc.

Our customer care team will contact you within 2-3 working days, will verify the claim details submitted, and coordinate with you to arrange pickup and shipment of the defective product to our facility in India.

To obtain the warranty, the customer is required to self-ship the product to our facility in India, and provide us with tracking details and cooperate with us in collecting the package.

Zelion shall not be responsible for any loss that may occur during transit. No repairs or replacements will be issued unless the defective product is arranged at our facility in India.

Each warranty claim will depend on the circumstances and is taken on a case to case basis. A course of action may include a repair or replacement, in case the claim is accepted after assessment by our warranty care team at our facility in India. Customers may be contacted by the warranty care department during this process, and may be asked to provide additional information, proofs, etc.

Please note that in case the product for which the warranty is claimed is out of production and/or is no longer in our product line up then in that case Zelion will issue the replacement of a similar product to the customer. The value of the replacement product shall not be determined or dictated by the value of the product for which the warranty is claimed.

Exemption from Liability

We accept no liability for damage or consequential damage resulting from the use of a product manufactured and/or marketed by Zelion, regardless of whether such a claim is based on the purchase contract, on a legal warranty claim or on negligence, or whether the claim concerns damage to property with the exception of the product itself, loss in relation to the use of the product or another asset object or loss of profit.