Privacy Policy

Overview

This Privacy Policy explains how Zelion Cricket Private Limited ("Zelion", "we", "us") collects, uses, and protects information when you browse this website or shop via our store at https://store.zelioncricket.com.

Information we collect

We may collect information in the following ways:

• Information you provide directly, such as your name, email address, phone number, billing and shipping address, and any details you share while contacting support.
• Order and transaction information when you purchase via the store, including products purchased, payment status, and related metadata from our payment partners.
• Limited technical information, such as IP address, device and browser details, and basic analytics data about how you use the website.

We do not knowingly collect personal information from children under 13 years of age.

How we use your information

We use your information to:

• Process and deliver your orders (via the store).
• Communicate order updates, shipping details, and support responses.
• Improve our products, website experience, and customer support.
• Detect and prevent fraud or misuse of our services.
• Send relevant updates and offers where you have chosen to receive them. You can opt out at any time.

Cookies and similar technologies

Our website and store may use cookies and similar technologies to:

• Remember your preferences.
• Understand how visitors interact with the site so we can improve navigation and performance.

You can control cookie behaviour through your browser settings. Disabling certain cookies may impact functionality.

Sharing of information

We do not sell your personal information.

We may share your information with:

• Trusted service providers who help us operate the site/store, fulfil orders, process payments, send communications, or provide analytics. These partners are required to use your data only for the services they perform for us.
• Courier partners, to enable delivery and shipment tracking.
• Authorities, if required to comply with applicable laws, regulations, or legal processes.

Data retention

We retain information for as long as needed to:

• Fulfil the purposes described in this policy.
• Comply with legal, accounting, or reporting requirements.

When information is no longer required, we take reasonable steps to securely delete or anonymise it.

Data security

We use reasonable technical and organisational measures to protect information against unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your choices

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information that is no longer required.

To exercise these rights, please contact us with sufficient details to identify your account or orders.

Third-party links

This website may contain links to third-party websites or services. This Privacy Policy does not apply to those sites. Please review the privacy policies of any third-party services you choose to use.

Changes to this policy

We may update this Privacy Policy from time to time. Your continued use of the website after changes indicates acceptance of the updated policy.

Contact

If you have questions about this Privacy Policy, please reach out via the support options listed on the website or store.